WENERD (hereinafter referred to as the \"Company\") complies with the Personal Information Protection Act and other relevant laws, and is committed to protecting users\' personal information to the highest degree.
This privacy policy explains the purpose of collecting personal information, items collected, retention periods, and user rights related to the personal data collected through the medical tourism platform operated by the Company (www.wenerdcare.com).
■ Article 1 (Items of Personal Information Collected and Methods of Collection)
The Company may collect the following types of personal information:
When using the service:
When making appointments for medical treatment or check-ups: name, date of birth, gender, contact information (email, mobile phone), medical history, desired treatment items, passport copy, etc.
For payment processing: payment method details, billing address, transaction history.
Automatically collected information:
IP address, cookies, service usage records, access time, browser type, device information.
Method of Collection:
Website, email, consultation channels (phone/messenger), partnerships with affiliated institutions, etc.
■ Article 2 (Purpose of Collection and Use of Personal Information)
The Company uses the collected personal information for the following purposes:
Member management: identity verification, service-related notifications, handling customer inquiries.
Provision of medical tourism services: medical appointment scheduling, coordinating check-up schedules, providing interpretation services.
Payment and settlement: processing payments and refunds based on service use.
Personalized services and marketing: analyzing user activity, improving services, sending newsletters, etc.
Compliance with legal obligations and handling of disputes.
■ Article 3 (Retention and Use Period of Personal Information)
In principle, the Company destroys personal information without delay once the purpose of its collection and use has been achieved. However, the following information is retained for the specified periods:
Records related to contracts or withdrawal: name, contact information, appointment details, etc. – retained for 5 years under the Act on the Consumer Protection in Electronic Commerce.
Records of consumer complaints and dispute handling: customer service records, etc. – retained for 3 years under the same act.
Website access records: IP, logs, etc. – retained for 3 months under the Protection of Communications Secrets Act.
■ Article 4 (Provision of Personal Information to Third Parties)
The Company does not provide personal information to third parties except in the following cases:
When prior consent is obtained from the user.
When required by relevant laws and regulations.
When providing minimum necessary information to affiliated hospitals, medical institutions, check-up centers, or interpreters to deliver the services (with prior consent from the user).
■ Article 5 (Outsourcing of Personal Information Processing)
To provide better services, the Company may outsource the processing of personal information to external professional vendors. In such cases, the Company will ensure the safe handling of data through proper contracts and supervision in accordance with relevant laws.
Outsourced parties:
Chung-Ang University Sohwa Check-up Center, Korea University Medicomplex, Luce Dental Clinic, Planet Plastic Surgery Clinic – for scheduling medical appointments and coordinating schedules.
Interpretation service providers – for providing interpretation and customer support services.
■ Article 6 (Rights of Data Subjects and Methods of Exercising Them)
Users may exercise the following rights at any time:
Request to view, correct, delete, or suspend the processing of their personal information.
Request the destruction of personal data upon withdrawal of membership (termination of contract).
To exercise these rights, users can contact the Company via email or customer service (wenerdcare@gmail.com), and the Company will handle the request without delay.
■ Article 7 (Procedures and Methods of Personal Information Destruction)
Once the purpose of collecting and using personal information is achieved, the Company will destroy the information without delay.
Electronic files: permanently deleted in a way that cannot be recovered.
Paper documents: shredded or incinerated.
■ Article 8 (Personal Information Protection Officer)
The Company has designated a Personal Information Protection Officer responsible for overall management of personal data and handling related inquiries.
Officer Name: Junsung Kim
Email: wenerdcare@gmail.com
Phone: +82 10-2960-0899
■ Article 9 (Installation, Operation, and Rejection of Automatic Collection Devices for Personal Information)
The Company uses cookies to store users’ access information.
Users may reject the use of cookies through their browser settings. However, rejecting cookies may result in limited use of some services.
■ Article 10 (Notice of Policy Changes)
This privacy policy is effective as of August 1, 2025.
Any changes to the policy will be notified in advance via announcements on the Company’s website.
